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Q | Is my personal info kept private?

A | Yes. Your personal info is used to help us maintain your account and verify your identity. We verify this info with a consumer credit reporting agency for your security and protection. The verification process does not affect your credit report, credit rating, or creditworthiness. Please review the Terms of Service for a complete description of when Bill Pay must disclose info to third parties.

Effective May 1, 2025, there will be a new ID Check program for Shared Branching. Click here for more information.