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Pearl Hawaii Credit Union
Android GET - On the App Store
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Pearl Hawaii Credit Union
Apple GET - On the App Store

Pearl Hawaii Card Upgrade

PearlHawaii Debit

 

 

 

 

CARD UPGRADE

In September, Pearl Hawaii will begin its conversion over to a new card processor, enabling us to provide you with enhanced card services. We are excited about the changes ahead and look forward to providing you with continued outstanding financial products and services.

 

TIMELINE 

9/14

  • Conversion begins at 10 pm HST.
  • Instant Issue service is temporarily unavailable until 10/15 or while supplies last. If the debit card supply runs out, we will have to temporarily suspend this service before 9/15.

9/15

  • 12:00 am HST Update | Debit Card & ATM transactions may be declined. Most PIN transactions will work during the conversion process. 
  • CardValet will be discontinued. In its place, we are introducing Pearl Wallet.

9/22

10/4

  • The first group of contactless Debit Cards will be mailed to members (cards will be sent over a 3 month period).

10/15

 

2022 Q1 

  • Credit Card conversion begins

 

 

 

 

ADDED CARD SERVICES

CONTACTLESS CARDS

Tap and pay to speed up the transaction, reduce physical contact with the terminal, and prevent wear and tear on your card allowing it to last for a longer period of time.

FRAUD MONITORING TOOLS 

Receive SMS text messages and approve or reject questionable transactions.

MORE CONTROLS

Set notifications so you know where your card is used and when.

STREAMLINED PLATFORM 

View your Pearl Hawaii credit card and debit card activity in one place. Additionally, there will be improved online and mobile navigation tools that are easy for you to use.

DIGITAL CARDS 

Load your card to your mobile device instantly while you wait for your plastic card to arrive. Your cards will be accessible in your electronic wallet, which makes online shopping easier. Additionally, if you misplace your physical card, you will be able to still access your cards.

MOBILE WALLET 

Access Apple Pay, Google Pay, or Samsung Pay with your debit or credit card.

IMPROVED REPORTING SYSTEM 

Review your transaction history, click on a disputed transaction, select a dispute reason and submit the dispute. It’s that easy!