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Pearl Hawaii Credit Union
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Pearl Hawaii Credit Union
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Pearl Hawaii Credit Card Upgrade 2022

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NEED TO CONTACT US?

To avoid long wait times by calling us, you can also text us at 808.218.6271 or message us through our chat service by clicking the chat icon located at the bottom right.


 

PEARL WALLET

Pearl Wallet is Pearl Hawaii’s customizable card solution. Cardholders can review their card transactions, set alerts, develop controls, make payments, report a card as lost or stolen, and add or remove the cards they wish to manage.

You can now use Pearl Wallet to view and control your credit cards!

details & download

 

 

 


 

 

CREDIT CARD UPGRADE

ALERTS & UPDATES

 

Pearl Hawaii Federal Credit Union’s credit card program will be undergoing a conversion from February 21st to 27th, 2022. With this transition, some of your current systems in relation to your credit cards may be affected.

 

CHANGES

  • Your monthly statement will have a new format
  • Your payment address will change. The new payment address will be  P.O. Box 60510, City of Industry, CA 91716-0510. This address will also be listed on your new monthly credit card statements. You may begin sending payments to this address on 2/28/22.
  • Card numbers, expiration dates, and your card verification code (CVC) will change
  • We will be transitioning from a Visa card to a Mastercard
  • Members who also have a debit card will be able to see their credit card with the same login to Pearl Wallet and PHFCUOnline. You will be able to register your credit cards on 2/28/22.
  • Automated Fraud Alerts will be available.
  • Mobile Wallets (Google, Apple, Samsung, Fitbit, and Garmin) will be available.
  • Our rewards program will be changing to CURewards.
  • Pearl Wallet web version will be launched.
  • MASTERCARD GUIDE TO BENEFITS

WHAT IS STAYING THE SAME?

  • customer service number
  • there should be no interruption of service while using your card during the conversion.

REWARDS PROGRAM

  • Rewards will be changing from ScoreCard Rewards to CURewards (a new link coming soon).
  • Transactions that post to your account on 2/3/22 or later will earn reward points on CURewards.
  • If you would like to still redeem a reward on ScoreCard Rewards, you can do so until 3/5/22.
  • Any points remaining that are not redeemed by 3/5/22 will be transferred over to CURewards. Points will be reflected between 3/7/22 – 3/15/22.

 

 


CREDIT CARD UPGRADE TIMELINE

 

 

 

 

 

 

 

TIMELINE

2/3/22 | Transactions that post to your account on 2/3/22 or later will earn reward points on CURewards.

 

2/4/22 – 2/14/22 | Cards will be mailed out. Please expect the card on or before 2/24/22.

 

2/21/22 – 2/26/22 |  There will be an interruption with processing over-the-counter payments, cash advances, address changes, and manual adjustments. Although we will be able to accept payments, the transaction will not be posted to your account until after the conversion date. These services will resume on 2/28/22.

 

2/25/22  | Conversion begins

 

2/26/22 | To avoid an interruption in services, please stop using your Visa credit card at 10 pm HST.

 

2/27/22  | Conversion ends. Make sure your new card has been activated. You may begin using your new MasterCard.

 

2/28/22 | Over-the-counter payments, cash advances, address changes, and manual adjustments will resume. Pearl Wallet web version launches. Additionally,  you may begin enrolling in your Pearl Hawaii Credit Cards.

 

 

3/5/22 |  Last day Pearl Platinum Reward cardholders will be able to redeem points on ScoreCard Rewards. Any points remaining that are not redeemed by 3/5/2022 will be transferred over to CURewards.

 

3/7/22 – 3/15/22| Points will be reflected on CURewards.

 

 April  | You will be able to log into PHFCUOnline and gain access to Pearl Wallet without signing in twice.

 

Q2 | Digital Cards available

 


 

Please review the Frequently Asked Questions below. If you have any questions about the program change, please contact us at 808-73-PHFCU (737-4328).

We look forward to continuing to provide you with outstanding financial products and services.