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Pearl Hawaii Credit Union
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Pearl Hawaii Credit Card Upgrade 2021

PearlHawaii_Online (26)

ALERTS & UPDATES

 

July 29, 2021

If you had scheduled your monthly recurring credit card payments from the prior site (gotomycard), please confirm that your scheduled payment was made this month and that your recurring payment was transferred over to the new eZCard site.

Please note, that this change is only temporary. During 2022, we will be undergoing a conversion to an improved system with added free services tailored especially for you.  For details concerning some of these services, see below

We are very sorry for any inconvenience this conversion may have caused you.

 

HOW DO I MAKE A CARD PAYMENT? 

ONLINE 

Visit eZCard to get started. For details, on how to log in, visit Pearl Hawaii Credit Card Conversion. Once logged in, you will need to make a payment account. Once this is done, you can choose if you want to make a one-time payment or recurring payment.

CALL

Call us at 808.737.4328 and we can assist you.

 

INSTRUCTIONS

 

July 12, 2021

 

Q: Why didn’t my card work yesterday?

A: Yesterday, the migration took longer than expected, which caused transactions to be declined. As of  7 pm, July 11, all credit card transactions were working properly.

 

Q: How do I log in to see my Credit Card Account? 

A: STEPS…

  1. Go to ezcardinfo.com
  2. Click on Enroll Now
  3. The site will request your details:

  1. You will then be directed to add your current email and to create a password.
  2. Next, you will be asked to create 4 security questions.
  3. Once completed, you will be able to see your detailed account information.

 

Q: How do I access ScoreCard to see my rewards? 

A: Although scorecardrewards.com is visible, you will not be able to create your account quite yet. We will update you once you are able to access your account.

 

July 15, 2021

The rewards site, scorecardrewards.com, is now active and you can register your card. Your current rewards will not be available for you to view your transactions for up to 30 days.

Q: What happened to my rewards?

You will continue to earn points starting on the date of the migration. Your point earnings will not be interrupted. We do not expect it to take the full 30 days of your existing points to migrate over, but we do want you to be aware that your existing points will not display on your new account for a few weeks after the transition.

July 11, 2021 | 2:00 PM HST | We recently became aware of an issue with this weekend’s scheduled Credit Card migration that is impacting member’s usage. We are attempting to rectify this as quickly as possible. 

 

 

 

 


Important Information Concerning Your Pearl Hawaii Credit Cards

Pearl Hawaii Federal Credit Union’s credit card program will be undergoing a conversion from July 9th to 12th, 2021. With this transition, some of your current systems in relation to your credit cards may be affected.

 

Pearl Hawaii Credit Cards Update | Important Dates

 

JULY 9TH        

We will be migrating from our existing credit card platform to the new eZCard platform. You will no longer be able to access the existing site beginning at 11:00 a.m. (HST).

JULY 10TH         

There will be an interruption with processing over-the-counter payments, cash advances, address changes, and manual adjustments. Although we will be able to accept payments, the transaction will not be posted to your account until after the conversion date. These services will resume after July 12, 2021.

JULY 12TH   

You may register, view your account, enroll in electronic statements, and make payments at eZCardInfo.com. If you currently make payments through GoToMyCard.com, please reschedule these payments at the new site (eZCardInfo.com) or with PHFCUOnline.

Pearl Hawaii Credit Card Changes

  • your monthly statement will have a new format
  • Access to the new eZCardInfo.com platform from PHFCUOnline will require a manual login.
  • Platinum reward users new rewards platform will be: scorecardrewards.com
  • If you have payments scheduled after July 9, 2021, please reschedule these payments at the new site (eZCardInfo.com)

What Is Staying The Same? 

  • your payment address
  • customer service number
  • card numbers.
  • there should be no interruption of service while using your card during the conversion.

Please review the Frequently Asked Questions below. If you have any questions about the program change, please contact us at 808-73-PHFCU (737-4328). We look forward to continuing to provide you with outstanding financial products and services.