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Q | Why was my bill payment sent out as a check and not electronically?

A | Our bill payment system will screen each payment added by you to verify that the payee is able to accept electronic payments. If the payee is able to receive electronic payments, your payment to them will be received within 2 to 3 business days.

If the payee is not able to receive electronic payments, our system will generate a check to be sent via mail (sent from the East Coast). Mailed payments are normally received within 5 to 7 business days.

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