Join Our Team

ESSENTIAL DUTIES AND FUNCTIONS

• Provides guidance and serves as a resource to the Member Services Specialists.
• Ensures that all Member Services Specialists are providing exceptional, safe, and efficient service to members and guests.
• Provides Supervisor Overrides as needed within authorized guidelines.
• Within authorized guidelines, releases hold on checks and waive fees.
• Verifies cash count of monies received by an armored car with their immediate supervisor and/or another Member Services Specialist.
• Performs Member Services Specialist functions as needed.
• Ensures that all money orders & traveler's checks are properly reconciled and the proper information is transmitted to the respective money order and traveler's check providers on a daily basis.
• Verifies member documents and transactions completed by the Member Services Specialist and forwards to designated departments daily. (Note: This encompasses Signature Cards, Change of Address forms, IRA transactions, CTRs/SARs)
• Assists in balancing daily work and ensures that daily work is sent to the Accounting Department.
• Assumes the duties of the Branch Manager in their absence.
• Provides training for new Member Services Specialists as needed.
• Assists in the preparation of performance evaluations on the Member Services Specialist.
• Processes deposits, withdrawal requests, loan payments, and loan close-outs received via mail. May assign some of the workloads to the Member Services Specialist.
• Maintains appropriate department records and files.
• Ensures that the department and lobby areas are clean and neat; mandatory notices are regularly updated and properly posted and promotional materials are in good condition and well stocked.
• Opens new Savings, Checking, IRA, Trust, and Savings Certificate Accounts as well as provides information and disclosures relating to these services.
• Cross-sells Credit Union products and services.
• Provides routine information on credit union programs, policies, and member accounts in person, by phone, or by mail.
• May be sent to other branches to perform duties of Member Services Specialist and/or the Senior Member Services Specialist II positions as needed.
• Provides ongoing training with new and current policies and procedures for Member Services Specialist as needed.
• Places service calls for equipment that is not in working order.
• Replenishes cash to the CDM and TCR machines as needed.
• Verifies Member Services Specialist cash totals at the time of closing.
• Arms and disarms the branch as needed.
• Places cash orders for the branch as needed.
• Conducts auditing of cash machines and other instruments with their immediate manager or another Member Services Specialist.
• Delegates daily and monthly duties to the Member Services Specialist.
• Arms and disarms the vault with their immediate manager and/or another Member Services Specialist.
• Order supplies for the department as needed from the HR Director.

Waipio Senior MSS II ONLY:

• Provides assistance to the Senior Member Services Specialist II, Operations Support Manager and/or VP Branch Operations as needed.
• Responds to SSA requests as needed.
• Reviews Savings Certificate report daily and manually closes Savings Certificates as needed.

CONSUMER LENDING

• Interview and obtain information from loan applicants to be able to process loan requests made by members for all types of loans offered excluding mortgage applications.
• Verifies loan application information to ensure that all essential information to make a decision has been noted.
• Assures all loan applications are completed in accordance with applicable federal and state laws and regulations.
• Inputs loan application information into the computer terminal for processing.

OTHER DUTIES AND FUNCTIONS

• Conducts every aspect of this position, involving interpersonal relations, in line with the concept that all personnel, staff, shareholders, and visitors are afforded full and equal treatment in all matters without regard to race, creed, color, sex, sexual orientation, age, national origin, lawful political affiliation, physical handicap or marital status.
• Periodically serves on various credit union committees (i.e. Safety, Social Events, ect.)
• Performs such other duties and responsibilities as may be prescribed by the VP Loans or President/CEO.
• Pursues a program of:
  • Self-Development.
  • Utilizing such training and education as may be required by the credit union:
    • in connection with this position;
    • for career
• Ensures a secure, neat, clean, and safe work area.

WORKING CONDITIONS

 

Work Hours

• Dependent upon branch location.
• Monday - Friday, 8:45 am - 5:30 pm.
• Saturday, 8:45 am to 2:30 pm.
• Overtime may be required.
• Work days and hours are subject to change.

 

MENTAL DEMANDS

• Requires the application of sound decision-making principles, logical thinking, and good judgment.
• Requires alertness, concentration, and attention to detail.
• Requires the use of good judgment when dealing with difficult or uncomfortable situations.

 

COMMUNICATION DEMANDS   

Ability to communicate clearly both orally and in writing with members, peers, and staff members.  

PHYSICAL DEMANDS

• Requires sitting at a workstation for periods of up to 4 hours (without a break).
• Requires data entry/key punching and mouse skills to complete daily work.
• Ability to view and correctly interpret numbers, text and images on a computer screen.
• Requires the use of various office equipment to perform duties.
• Requires verifying documents for accuracy.
• Requires working beyond the 8-hour day periodically.
• Requires receiving and dispersing verified amounts of cash and negotiable instruments according to accepted procedures.

 

QUALIFICATION REQUIREMENTS

Education: Must have one of the following:

• Possess a two or four-year college degree;
• One year of work experience as a Senior Member Services Specialist II (or comparable position); OR
• Three consecutive years or more of satisfactory employment at Pearl Hawaii FCU. Note: Upon applying for a position, the last three years of employment will be reviewed and considered.

Skills/Knowledge

• Knowledge of basic math skills.
• Ability to work cooperatively with members, co-workers and management.
• Must be bondable.
• Ability to effectively supervise people.

Training

• Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.

ESSENTIAL DUTIES AND FUNCTIONS

• Provides assistance to members on our digital channels and in person to maximize sales opportunities in lending and deposit products while maintaining a high level of customer service.
• Utilizes web chats, video conferencing tools, texts, e-mails, and phone calls to interview and obtain information from loan applicants for all types of loans offered.
• Originates all types of loans offered on the Loan Origination System.
• Analyzes creditworthiness by reviewing and verifying credit data to calculate members’ capacity to repay the loan.
• Ensures that all loan applications are completed in accordance with applicable federal and state laws and regulations.
• Prepares loan documents and disbursement of loan proceeds.
• Cross-sells for opportunities in loans and other products offered by the credit union.
• Provides other assistance on our digital channels as needed to ensure that all financial service needs are met ranging from online account opening to deposit products.
• Must be sales and customer service driven in order to attain sales and customer service goals established by the credit union.
• Provides in-branch lending assistance at their designated branch and may require travel to other branch locations for appointment needs.
• Must possess excellent communication skills to deliver exceptional customer service both verbally and in writing.

OTHER DUTIES AND FUNCTIONS

• Conducts every aspect of this position, involving interpersonal relations, in line with the concept that all personnel, staff, shareholders, and visitors are afforded full and equal treatment in all matters without regard to race, creed, color, sex, sexual orientation, age, national origin, lawful political affiliation, physical handicap or marital status.
• Periodically serves on various credit union committees (i.e. Safety, Social Events, etc.)
• Performs such other duties and responsibilities as may be prescribed by the Loan Support Manager or VP of Loans.
• Pursues a program of:
  • Self-development
  • Utilizing such training and education as may be required by the credit union:
    • in connection with this position;
    • for career development
• Ensures a secure, neat, clean, and safe work area.

WORKING CONDITIONS

Equipment Used

• Personal computer
• 10-key calculator
• Telephone
• Typewriter
• Fax Machine
• Copy Machine
• Document Scanner
• Printer

 

Work Hours

• This position may require travel to different branches as needed.
• Over time may be required.
• Work days or branch locations may vary according to the operational needs of the credit union.
•  Monday to Friday 9:00 am to 6:00 pm (Extended hours may be needed as required by business needs). Saturdays 8:45 am to 2:15 pm.
• Work hours and days are subject to change and will be based on the changing needs of our membership.

MENTAL DEMANDS

• Requires the application of sound decision-making principles, logical thinking, and good judgment.
• Requires alertness, concentration, and attention to detail
• Requires the use of good judgment when dealing with difficult or uncomfortable situations.
• Must be able to work in a fast-paced environment.

 

COMMUNICATION DEMANDS   

Ability to communicate clearly both orally and in writing with members, peers, and staff members.  

PHYSICAL DEMANDS

• Requires sitting at a workstation for periods of up to 4 hours (without a break).
• Requires the ability to understand and complete instructions.
• Requires data entry/keypunching and mouse skills to complete daily work.
• Ability to view and correctly interpret numbers, text, and images on a computer.
• Requires the use of various office equipment to perform duties.
• Requires verifying documents for accuracy.
• Requires working beyond the 8-hour day.
• Requires lifting and carrying up to 40 pounds.

 

QUALIFICATION REQUIREMENTS

 Skills/Knowledge

• Ability to learn and apply learned skills.
• Ability to work with all types of people.
• Ability to use a computer keyboard.
• Ability to type 40 WPM.
• Ability to operate a 10-key calculator.
• Knowledge of basic math.
• Ability to work cooperatively with members, co-workers, and management.
• Must be bondable.

Education/Training

Must have one of the following:

• Possess a two or four-year college degree;
• One year of work experience as a Loan Officer (or comparable position); OR
• Three consecutive years or more of satisfactory employment at Pearl Hawaii FCU. Note: Upon applying for a position, the last three years of employment will be reviewed and considered.

Experience

• Two years experience working in consumer credit preferred.

Training

• Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.