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We have been made aware of fraudsters pretending to be Pearl Hawaii’s fraud department and spoofing our phone number.

Pearl Hawaii will never contact you and ask you to acknowledge or respond to a text message in order to “erase” or reverse transactions on your account.

As a reminder, we will never ask you to provide, update, or verify account passwords, Social Security numbers, PIN, credit or debit card numbers, authentication codes, or any other confidential information.

If you receive a phone call, text message, email or any other communication from someone claiming to represent Pearl Hawaii Federal Credit Union who requests your confidential information, it is fraudulent. Pearl Hawaii already has this information on record and would have no need to ask.

If you have received one of these fraudulent messages and did give out your personal information, please contact Pearl Hawaii immediately at (808) 737-4328 (73-PHFCU), email us at MyFamily@phfcu.com, or contact us through secure messaging.

 

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By accessing this link, you will be leaving the Credit Union’s web site and entering a web site hosted by another party.

Although the Credit Union has approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Credit Union’s web site. The other party is solely responsible for the content of its web site.

We encourage you to read and evaluate the privacy and security policies on the site you are entering, which may be different than those of the Credit Union.

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FRAUD ALERT: Beware of people calling claiming to be from Pearl Hawaii where the caller ID says Pearl Hawaii. Pearl Hawaii will never ask you to respond to a text to reverse or erase a transaction, or ask for passwords, PINs, card numbers, Social Security numbers, or authentication codes. If you shared personal information, contact us immediately at 808-737-4328 or MyFamily@phfcu.com .