Credit Card Conversion | 2021
CREDIT CARD CONVERSION 2021 | ALERTS & UPDATES
July 11, 2021
We recently became aware of an issue with this weekend’s scheduled Credit Card migration that is impacting members’ usage. We are attempting to rectify this as quickly as possible.
July 12, 2021
Q: Why didn’t my card work yesterday?
A: Yesterday, the migration took longer than expected, which caused transactions to be declined. As of 7 pm, July 11, all credit card transactions were working properly.
Q: How do I log in to see my Credit Card Account?
A: STEPS…
- Go to ezcardinfo.com
- Click on Enroll Now
- The site will request for your details:
- You will then be directed to your current email and to create a password.
- Next, you will be asked to create 4 security questions.
- Once completed, you will be able to see your detailed account information.
Q: How do I access ScoreCard to see my rewards?
A: scorecardrewards.com is currently down. We will update you once this is complete.
July 15, 2021 |
The rewards site, scorecardrewards.com, is now active and you can register your card. Your current rewards will not be available for you to view your transactions for up to 30 days.
Q: What happened to my rewards?
You will continue to earn points starting on the date of the migration. Your point earnings will not be interrupted. We do not expect it to take the full 30 days of your existing points to migrate over, but we do want you to be aware that your existing points will not display on your new account for a few weeks after the transition.
Pearl Hawaii Federal Credit Union’s credit card program will be undergoing a conversion from July 9th to 12th, 2021. With this transition, some of your current systems in relation to your credit cards may be affected.
PEARL HAWAII CREDIT CARDS CONVERSION UPDATE
IMPORTANT DATES
JULY 9TH
We will be migrating from our existing credit card platform to the new eZCard platform. You will no longer be able to access the existing site beginning at 11:00 a.m. (HST).
JULY 10TH
There will be an interruption with some services (i.e., processing over-the-counter payments, cash advances, address changes, and manual adjustments). Although we will be able to accept payments, the transaction will not be posted to your account until after the conversion date. These services will resume after July 12, 2021.
JULY 12TH
You may register, view your account, enroll in electronic statements, and make payments at eZCardInfo.com. If you currently make payments through GoToMyCard.com, please reschedule these payments at the new site (eZCardInfo.com) or with PHFCUOnline.
DETAILS
ADDED SERVICES
Quarter 1 of 2022
During the first quarter of next year, we will be able to offer you services such as…
CONTACTLESS CARDS
Tap and pay to speed up the transaction, reduce physical contact with the terminal, and prevent wear and tear on your card allowing it to last for a longer period of time.
FRAUD MONITORING TOOLS
Receive SMS text messages and approve or reject questionable transactions.
MORE CONTROLS
Set notifications so you know where your card is used and when.
STREAMLINED PLATFORM
View your Pearl Hawaii credit card and debit card activity in one place. Additionally, there will be improved online and mobile navigation tools that are easy for you to use.
DIGITAL CARDS
Load your card to your mobile device instantly while you wait for your plastic card to arrive. Your cards will be accessible in your electronic wallet, which makes online shopping easier. Additionally, if you misplace your physical card, you will be able to still access your cards.
MOBILE WALLET
Access Apple Pay, Google Pay, or Samsung Pay with your debit or credit card.
IMPROVED REPORTING SYSTEM
Review your transaction history, click on a disputed transaction, select a dispute reason and submit the dispute. It’s that easy!
We are excited about the changes ahead and look forward to providing you with continued outstanding financial products and services. Debit cards are transitioning in September 2021 and Credit Cards will follow at a later date.
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Rates effective as of: July 8, 2025
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