Aloha Pearl Hawaii Members,
I wanted to take a moment to inform you of important initiatives that are in the works at Pearl Hawaii Federal Credit Union.
A NEW CORE PROCESSOR AND MOBILE BANKING SYSTEM
Behind the scenes, Pearl Hawaii has spent considerable time and effort in selecting a suite of vendors and services that will improve and enhance your current digital services. Significant vendor selections include a change of our core processor (the primary account management system) and our digital banking system.
The Credit Union has scheduled the conversion and will be closed between June 1 – 3, 2024. We will reopen for business on Tuesday, June 4, 2024, at 9 AM.
Key features that you can expect:
- A faster online and mobile banking experience
- Consolidation of multiple apps and websites into a single mobile app experience
- Improved access to remote deposit check funds
- Integrated Mobile Credit and Debit Card controls
- Enhanced transactional notification functions
- Greater access to emerging fintech technologies
- Credit monitoring services
- Account aggregation services
With so much excitement over the many new features and functions, we realize that we may have our share of challenges and hiccups along the way and ask for your patience during the transition.
A NEW HONOLULU LOCATION
In the very near future, Pearl Hawaii will relocate our Honolulu Branch (Makaloa Street) to a new location in the Hokua Tower at 1288 Ala Moana Blvd (Near Panya and Tango). The new Honolulu Branch will bring improved parking, visibility, and accessibility. The decision to move was not an easy one, however, the new location will give the Credit Union a new look and the ability to eventually showcase some of the innovations that Pearl Hawaii will be rolling out soon. We have recently begun work on the new location and hope to open in early 2024.
The staff and management at Pearl Hawaii are working very hard to implement these key projects and in the end, we hope to provide an even better member experience.
Lastly, while it is hard to believe that we are nearing the end of another year, I want to wish everyone a safe and joyous holiday season and express my sincere appreciation to you, our loyal members, for your faith and confidence in us. Thank you for making 2023 another successful year for Pearl Hawaii Federal Credit Union.
Mahalo,
Daniel T. Terada, President/CEO